Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as soon as possible online by means of the Services Australia website.

To receive JSP an individual must:

– be of qualifying age for JSP
– satisfy Australian home requirements for JSP
– be unemployed, and
– searching for work and happy to participate in activities that increase their possibilities of finding a job, or
– unable to work, study or look for job work due to medical condition, health problem or injury, or
– utilized or studying full time and are not able to carry out these due to a medical condition, illness or injury and work or research study to go back to

If the client has shown they are unable to work due to a short-term incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, however their earnings has actually decreased. See Rates and Thresholds.

In all cases, check if the client is eligible to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become certified they need to offer their checking account balances, evidence of income and work separation information.

Customers can begin an early claim online. They will have the ability to complete Your individual information, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the online claim.

Customers can not complete Review and Confirm, Next steps or send the claim online till within 14 days of being eligible for JSP. They will get a suggestion notice 14 days before the eligibility date.

An apprehended person may lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the consumer is qualified however not payable when they claim.

Customers transferring from a present income support payment can lodge an early claim approximately 28 days before the date of certification.

Online claims

Customers must produce a myGov account and connect their Centrelink online account to it.

Once the customer has connected their Centrelink online account to myGov, to start an online claim for JSP they need to:

– check in to myGov and access their linked Centrelink online account
– guarantee their personal information are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For job more info, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a decreased question set as part of their online claim if they are:

– presently in receipt of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In some cases, a job is presented to the client on their Centrelink online account homepage as much as 28 days prior to losing credentials for their existing payment.

The task will enable the consumer to undertake a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for consumers considered unable or unsuitable to complete an online claim or nominees. ACC ought to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, job via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer start a claim which can then be finished by the consumer in their Centrelink online account

Remote customers

If the client resides in a remote area and usually uses a representative, Remote Service Centre, or phone to do organization and is unable or inappropriate to finish an online claim, the customer should be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for determined remote clients.

The customer must have:

– the remote indicator showing on the Customer Overview, or
– a domestic address in a remote place

To check the address remains in a remote place:

– browse the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with nominee arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, provide an online claim first. If they decline the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of an individual, motivate the candidate to help the person claim JSP using the individual’s Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be reasonable for a client to complete all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has actually moved address within the previous 26 weeks, Services Australia must figure out if they have minimized their work potential customers by relocating to a new area.

If this is the case, the Service Officer need to investigate a possible MALEP employment associated exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have taken place.

Do not create compliance action till the Employment Separation Certificate (SU1) (or job comparable) and/or supporting proof is received to identify a non-compliance event has actually happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task candidates are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Labor force Australia or other specialist supplier, will have an initial consultation reserved throughout the Participation Interview. Attending this first company consultation is referred to as the job hunter’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the job hunter’s income assistance payment. Note: this is subject to job applicants satisfying any waiting durations and credentials requirements.

Mutual commitment requirements

The Department of Employment and job Workplace Relations (DEWR) will automatically refer new task hunters to the Workforce Australia online work service. This leaves out job hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been getting an earnings assistance payment or allowance for 9 or more months might be entitled to a greater rate of payment. The system will automatically compute this and use the proper rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to customers throughout their online claim. Employer details, name and ABN, will be provided to the consumer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to validate the company within the claim. If a client validates the company, when on payment, STP pre-filled income will exist to the client when they report. If the consumer does not verify the company, once on payment, the STP company might present to the customer again when they report.