How to Claim

We’ll assist you through the claim process.

This guide will ask you a question and based upon your answer reveal you another question or outcome.

Before you begin, inspect if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You might need to provide supporting files to your claim.

We’ll let you understand the outcome of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made a mistake you can ask us to evaluate our decision.

We can help if you remain in monetary challenge or require unique help while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee arrangement in location?

To claim on somebody else’s behalf you need to be authorised.

The individual you’re claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have a plan in place to claim on somebody else’s behalf.

The individual you’re declaring for employment will need to begin the process. Check out how to include a Nominee plan using your online account.

7: Do you wish to claim online?

The most convenient method is to claim online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling weak, or need to isolate yourself at home, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To claim a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it’s easy to develop one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these actions to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Obtain JobSeeker Payment then follow the triggers to complete your claim.

13: Create a myGov account and show who you are to connect to Centrelink

To claim a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s simple to create one.

Follow these steps.

1. Go to myGov and select Create an account.
2. Read the Terms of usage. If you consent to the terms, choose I concur.
3. Enter your e-mail address, then confirm this address utilizing a code we email to you. Your myGov account need to use a special email address. You can’t utilize the very same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You have actually developed your myGov account, select Continue to myGov.

After you prove who you are through myGov by getting in some details about you, you’ll get a CRN. We’ll check if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to link Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity information.
4. Enter details from your Medicare card.
5. Enter some individual information and we’ll examine them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from one of these files: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from among these documents:

– Australian driver licence
– ImmiCard issued by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll require to provide us an acceptable image identity document as well as any other files we may request.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you create your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Check in to myGov and prove who you are to connect Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity service provider that offers the strong level Digital Identity required for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your individual details, information from your identity files and validate your picture.

Learn how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your approval to share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get begun in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Request JobSeeker Payment then follow the triggers to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Request JobSeeker Payment and follow the triggers to finish your claim.

We’ll inform you if you require to do anything else to complete your claim. We might ask you submit supporting files to send your claim.

You can complete these actions up to 13 weeks before your scenarios alter. You can then send your claim 2 week before your situations change. We’ll contact you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To declare a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.

Follow these actions:

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Get going.
7. Select Apply for JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you require to do anything else to complete your claim. We might ask you for supporting files to send your claim.

22: After you claim by phone

We’ll contact you if we require more details.

We’ll send you a letter to let you understand your claim result. If your claim succeeds, employment we’ll let you know:

– when you’ll get your very first payment
– how much you’ll get.

23: After you declare online

After you submit your claim online, employment you’ll get a receipt informing you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is connected to myGov, indication in now to track your claim online.

Sign in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not concur with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our decision.

To do your business with us, produce a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you claim a payment or employment service, we’ll ask you for employment some documents to support your claim.

If you or your partner quit working, or modification from complete time to casual work we’ll need an Employment Separation Certificate from you in some situations.

You can ask someone to act for employment you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, employment upgrade your information and get payments for you.