Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to declare as soon as possible online through the Services Australia website.

To get approved for JSP an individual need to:

– be of qualifying age for JSP
– meet Australian house requirements for JSP
– be out of work, and
– trying to find work and happy to participate in activities that increase their chances of discovering a job, or
– unable to work, study or search for work due to medical condition, illness or injury, or
– utilized or studying complete time and are not able to undertake these due to a medical condition, disease or injury and have a task or research study to go back to

If the client has indicated they are not able to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP client whose payments have actually been suspended/ cancelled go back to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, but their income has decreased. See Rates and Thresholds.

In all cases, inspect if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP as much as 13 weeks before the very first day of eligibility. On the day they become qualified they should supply their bank account balances, evidence of income and work separation details.

Customers can begin an early claim online. They will have the ability to complete Your individual information, Your circumstances and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to answer in the online claim.

Customers can not complete Review and Confirm, Next steps or submit the claim online up until within 2 week of being eligible for JSP. They will get a reminder notification 14 days before the eligibility date.

A detained individual might lodge a claim as much as 3 weeks before release from jail. These claims are not considered early claims as the consumer is certified but not payable when they claim.

Customers moving from a present income assistance payment can lodge an early claim up to 28 days before the date of certification.

Online claims

Customers must develop a myGov account and link their Centrelink online account to it.

Once the customer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:

– indication in to myGov and access their connected Centrelink online account
– ensure their individual details are correct. From the menu, pick the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see online table in the Self-managed tab

Customers claiming or transferring to JSP will see a lowered question set as part of their online claim if they are:

– presently in receipt of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task exists to the customer on their Centrelink online account homepage up to 28 days prior to losing qualification for their present payment.

The job will permit the consumer to carry out a streamlined claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed not able or unsuitable to complete an online claim or somalibidders.com nominees. ACC should also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer start a claim which can then be finished by the consumer in their Centrelink online account

Remote customers

If the customer resides in a remote location and generally utilizes a representative, Remote Service Centre, or phone to do organization and is unable or unsuitable to complete an online claim, the consumer should be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for identified remote customers.

The customer must have:

– the remote sign revealing on the Customer Overview, or
– a property address in a remote area

To examine the address remains in a remote area:

– browse the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with nominee arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a nominee is claiming on behalf of a person, motivate the nominee to help the individual claim JSP using the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some scenarios, referall.us it might not be sensible for a consumer to complete all Required jobs prior to sending their claim. These consist of exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have paused all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.

If the client has actually moved address within the previous 26 weeks, Services Australia need to figure out if they have actually minimized their employment prospects by relocating to a new area.

If this is the case, the Service Officer need to investigate a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misconduct

If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have occurred.

Do not generate compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to recognize a non-compliance occasion has taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other professional provider, will have a preliminary appointment scheduled during the Participation Interview. Attending this very first company appointment is referred to as the job hunter’s RapidConnect requirement.

In most cases, conference RapidConnect requirements will identify the start date of the task applicant’s income support payment. Note: this goes through job candidates fulfilling any waiting periods and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer new task applicants to the Workforce Australia online employment service. This excludes job candidates living in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been getting an income support payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will automatically calculate this and use the suitable rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data may provide to clients during their online claim. Employer details, name and ABN, will exist to the client if STP data is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the company within the claim. If a customer validates the employer, once on payment, STP pre-filled earnings will exist to the client when they report. If the consumer does not confirm the company, as soon as on payment, the STP employer might present to the customer once again when they report.