How to Claim

We’ll direct you through the claim process.

This guide will ask you a question and employment based on your response show you another question or result.

Before you start, examine if you’re qualified for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in progress?

3: You can track your claim for JobSeeker Payment

You may need to provide supporting files to progress your claim.

We’ll let you know the result of your claim. We’ll send a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made an error you can ask us to examine our decision.

We can assist if you’re in financial challenge or employment need special support while we process your claim.

4: Are you claiming JobSeeker Payment for yourself?

5: Do you have a Nominee plan in location?

To claim on somebody else’s behalf you should be authorised.

The person you’re claiming for need to nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate plan

You require to have a plan in place to declare on somebody else’s behalf.

The person you’re declaring for will need to begin the procedure. Read about how to include a Nominee plan using your online account.

7: Do you wish to claim online?

The simplest way is to declare online.

8: You can declare over the phone

If you can’t declare online, call us on the Centrelink Employment Services line.

You don’t require to go to a service centre to make a claim. If you’re feeling unwell, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to declare

To declare a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s simple to produce one.

To connect Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.

Follow these actions to connect to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Request JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to link to Centrelink

To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it’s easy to produce one.

Follow these actions.

1. Go to myGov and choose Create an account.
2. Read the Terms of usage. If you accept the terms, choose I concur.
3. Enter your email address, then verify this address using a code we email to you. Your myGov account must use a special e-mail address. You can’t utilize the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
5. Create a password and 3 secret concerns and go into answers.
6. You have actually produced your myGov account, to myGov.

After you prove who you are through myGov by going into some details about you, you’ll get a CRN. We’ll inspect if you currently have a CRN or produce one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we’ll check them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll require identity details from among these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity details from one of these documents:

– Australian motorist licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now begin your claim for a payment. Before you can send your claim, you’ll require to go to a service centre to complete our identity requirements. You’ll need to provide us an appropriate image identity file in addition to any other documents we might ask for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and show who you are to link Centrelink

To declare a payment online, you’ll need to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity supplier that supplies the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll require to enter your personal information, information from your identity files and validate your picture.

Find out how to establish the myGovID app on the myGovID site.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then choose Centrelink.
3. Give your grant share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Get begun in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, employment you can apply online.

1. Check in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Start.
4. Select Request JobSeeker Payment then follow the triggers to complete your claim.

20: employment Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Begin.
4. Select Make An Application For JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you send supporting documents to send your claim.

You can complete these steps up to 13 weeks before your situations alter. You can then send your claim 2 week before your situations change. We’ll contact you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to declare

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can develop a Centrelink online represent you and connect it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get started.
7. Select Look For JobSeeker Payment and follow the triggers to complete your claim.

We’ll inform you if you require to do anything else to finish your claim. We might ask you for supporting files to submit your claim.

22: After you declare by phone

We’ll contact you if we need more information.

We’ll send you a letter to let you understand your claim result. If your claim succeeds, we’ll let you know:

– when you’ll get your very first payment
– how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get an invoice telling you:

– the ID variety of your claim
– the date we estimate your claim will be complete.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can likewise utilize the Express Plus Centrelink mobile app.

If you don’t agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to review our choice.

To do your business with us, develop a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you claim a payment or service, we’ll ask you for some files to support your claim.

If you or your partner stop work, or change from full time to casual work we’ll need a Work Separation Certificate from you in some circumstances.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, upgrade your information and get payments for you.